Patient Information
Making an Appointment
(please note holiday booking times are usually posted on facebook)
PHONE (09) 5374980 and PRESS '1'
When dialling in to 5374980 you will hear a message about 111 emergencies and then be prompted to
- PRESS 1 for Reception to make an appointment
- Or PRESS 2 to speak to a Practice Nurse
- PRESS 3 for a repeat prescription request
Early in the morning our telephone lines are busy; if your request is non-urgent it is easier to contact us after 10.00 am.
After our receptionist has welcomed you, please indicate if your request is for an appointment, investigation results, (blood, X-ray), repeat prescription or for another service.
If requesting an appointment, please indicate if you need an urgent or non-urgent consultation. Urgent consultations will be immediately transferred to a nurse who will ascertain the seriousness of your problem. If a nurse is unavailable, your doctor will be immediately be contacted. Non-urgent consultations will be given an appointment time with the doctor of your choice.
E-appointments
Have you used our easy and convenient on-line system for booking an appointment? Many patients have remarked how simple it is to make an e-booking, and save time and the hassle of phoning reception for a normal appointment. At this stage we are unable to offer nurse appointments or extended bookings for minor surgery and the ARI consultations.
If you have tried booking a number of times and failed, (there have been difficulties when a mobile phone number is different from the one held in the practice computer record) please tell us and we will endeavour to facilitate your access to the e-appointments.
Click on
Ebooking on the menu bar above and you will be taken to the
ManageMyHealth site where you can select your doctor and an appointment time. On your first visit you need to register and select a password before proceeding further. When booking an appointment for your child use your name and inform reception of the change on arrival. After a booking has been made a TEXT message will be sent confirming the time and date of your appointment.
Attending Your Appointment
We are located in two adjoining buildings. On arrival at reception, please check you are at the correct location. If reception does not advise the location of your appointment, please ask for instruction.
Doctors Coleman, and Quistorff work from the main building at 128 Millhouse Drive and Drs Nam, Khella, Subraminan and Wong work from 130 next door)
Please note: Most appointments are for 15 minutes. 30 minute appointments for which an extra charge may apply are given to:
- New patient/first visit
- Multiple problems consultation
- Comprehensive medical examination
- Minor Surgery
Please note New Policy for "Did Not Arrive" - consultation fee will be changed unless two hours' notice given.
After Hours Care and Emergencies
Phone or visit Eastcare A&E: 260 Botany Road, Howick, 2013. Phone (09) 277 1516