Millhouse Patient Services
"Partnering in Health and Healing".
Our medical team is dedicated to serving you and your family through our range of Patient services. Our doctors, nurse practitioner and practice nurses are skilled in primary health care, backed by our health coaches and receptionists. Our role is to enable each person to attain quality health. At all times the dignity of the person is respected.
Your Own Doctor: To be able to have a doctor who knows you and your health concerns is a core value at Millhouse clinic. You select that doctor when you register and we endeavour to maintain that ongoing relationship. However, there will be times when your doctor is not available and you may need to consult another member of our medical team. These include our Nurse Practitioner, Health Improvement Coach, and Practice Nurses.
Making an Appointment
Please note holiday booking times are usually posted on our Home page and on facebook.
By Phone
Call (09) 5374980
When dialling in, you will hear a message about 111 emergencies and then be prompted to:
PRESS 1 for Reception to make an appointment OR
PRESS 2 to speak to a Practice Nurse
PRESS 3 for a repeat prescription request
Early in the morning our telephone lines are busy; if your request is non-urgent it is easier to contact us after 10.00 am.
After our Receptionist has welcomed you, please indicate if your request is for an appointment, investigation results, (blood, X-ray), repeat prescription or for another service.
If requesting an appointment, please indicate if you need an urgent or non-urgent consultation. Urgent consultations will be immediately transferred to a nurse who will ascertain the seriousness of your problem. If a nurse is unavailable, your doctor will be contacted. Non-urgent consultations will be given an appointment time with the doctor of your choice.
Please note the information about Your Own Doctor in the opening paragraph. Our skilled medical team includes our Nurse Practitioner, Health Improvement Coach, and Practice Nurses.
Electronic Appointments
We have an online Booking system on the ManageMyHealth site, accessed by the E-booking tab above.
Many patients have remarked how simple it is to make an e-booking, saving time and the hassle of phoning Reception for a normal appointment. At this stage we are unable to offer nurse appointments or extended bookings for minor surgery and the ARI consultations.
You may have tried booking a number of times and failed; there have been difficulties when a mobile phone number is different from the one held in the practice computer record. In this case, please call or email us and we will endeavour to facilitate your access to the e-appointment site.
By Internet:
Click on
Ebooking on the menu bar above and you will be taken to the ManageMyHealth site where you can select your doctor and an appointment time. On your first visit you will need to register and select a password before proceeding further. When booking an appointment for your child, use your name and inform Reception of the change on arrival. After a booking has been made a text message will be sent confirming the time and date of your appointment.
Attending Your Appointment
We are located in two adjoining buildings. On arrival at Reception, please check you are at the correct location. If Reception does not advise the location of your appointment, please ask for instruction. Doctors Coleman, and Quistorff work from the main building at 128 Millhouse Drive along with NP Gabriella Curd and Drs Nam, Khella, Subraminan and Wong work from 130 (next door).
Please note: Most appointments are for 15 minutes. 30 minute appointments for which an extra charge may apply are given to:
- New patient/first visit
- Multiple problems consultation
- Comprehensive medical examination ($140.00 for non registered patients seeing Dr Ric)
- Minor Surgery
Please note our Policy for "Did Not Arrive" - a $30 fee will be charged unless two hours' notice given.
For After Hours Care and Emergencies, phone or visit Eastcare A&E: 260 Botany Road, Howick, 2013. Phone (09) 277 1516
Contact Us
Practice Locations: 128 and 130 Millhouse Drive Howick, Auckland 2013
Phone: (09) 537 4980
Email: reception@millhousemedical.co.nz
Hours:
8:30am - 6.45 pm weekdays (last appointment 6:30pm) at 128
8:30am - 5.00 pm weekdays at 130
9:00am - 12:00 pm Saturdays at 128
After-Hours Emergency and Medical Care is provided by:
Eastcare A&E: 260 Botany Road, Howick, 2013 Phone 277 1516